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Lead – Contact Centre Excellence (Training & Performance Focus)

at Compass Communications

This is a Full time job

Auckland CBD, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Take what you know and apply it on your terms to achieve great things
  • Lead and Inspire with excitement and ownership, not management and process!
  • Contribute to developing cutting-edge Digital and AI customer experiences
This people leadership role is ideally suited to a Senior Contact Centre Team Leader, Trainer or a Contact Centre Manager returning to the workforce.
This is a featured job
Featured

Sales Coach

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland, Tauranga or close to one of our office hubs
  • Develop deep sales expertise within different workstreams
  • Excellent benefits including additional leave & WFH flexibility
Multiple roles - as one of four Sales Coaches, you will coach and mentor our phone based Sales Consultants, providing you exposure across all of sales
Listed five days ago

Lead – Contact Centre Excellence (Training & Performance Focus)

at Compass Communications

This is a Full time job

Auckland CBD, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Take what you know and apply it on your terms to achieve great things
  • Lead and Inspire with excitement and ownership, not management and process!
  • Contribute to developing cutting-edge Digital and AI customer experiences
This people leadership role is ideally suited to a Senior Contact Centre Team Leader, Trainer or a Contact Centre Manager returning to the workforce.
5d ago
Listed sixteen hours ago

Customer Services Manager | Kaiwhakahaere Hīraurau Kiritaki

at Dunedin City Council

This is a Full time job

Dunedin Central, Otago
$127,925 - $150,500
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Bring your skills and experience to make a positive impact to our community
  • Competitive salary + 5% super after 6 months
  • Work with like-minded people passionate about customer services
Bring your customer service management skills and experience combined with your strategic thinking to lead DCC's Customer Service Team
16h ago
Listed two days ago

GM People Experience

at Tribe (New Zealand) Limited

This is a Full time job

Auckland CBD, Auckland
subClassification: Management - InternalManagement - Internal
classification: Human Resources & Recruitment(Human Resources & Recruitment)
  • Enhance the ‘employee experience’ – you know what great looks like!
  • Lead and inspire the PX team of 18
  • Champion ‘high value’ sustainable people practices - business-wide
Significant leadership position responsible for unlocking the potential of people. Build collaboration and leader capability through a growth mindset.
2d ago
Listed two days ago

Chief People Officer - Napier City Council

at Populous People

This is a Full time job

Napier South, Hawkes Bay
subClassification: Management - InternalManagement - Internal
classification: Human Resources & Recruitment(Human Resources & Recruitment)
  • Wide remit that straddles strategy, operations and transformation
  • Drive a culture of service delivery and continuous improvement at NCC
  • You will be sitting at senior/exec HR leader level in a similar scale org now
Step into a highly critical role, where your connectivity, engagement and people leadership will stand to have a very positive impact across NCC.
2d ago
Listed two days ago

Workforce Optimisation Lead

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland or Tauranga
  • Implement new solutions & processes that leverage existing performance
  • Excellent benefits including additional leave & WFH flexibility
Newly created role supporting our approx. 170 seat Contact Centre - your role is to optimise organisational performance through workforce planning.
2d ago
Listed six days ago

Head of People & Culture

at Starshipit

This is a Full time job

Auckland CBD, Auckland
subClassification: Management - InternalManagement - Internal
classification: Human Resources & Recruitment(Human Resources & Recruitment)
  • Be part of our growth journey, join an amazing team!
  • Great benefits (health insurance, paid parental leave, Summer Friday's etc)
  • Hybrid/flexible work environment, Auckland CBD HQ
Dynamic leadership role for growing SaaS - hands on and strategic, opportunity to add value from day one
6d ago
Listed six days ago

Customer Support Team Leader

at salt

This is a Full time job

East Tamaki, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • One of NZ's largest retailers - excellent brand & culture to match
  • Huge career & growth opportunities
  • Impressive offices & facilities in Highbrook (subsidised café too!)
Huge opportunity for a Team Leader to take this team to the next level with your proactive coaching approach!
6d ago
Listed two days ago

Senior HR Leader (Team Success Manager)

at James People Limited

This is a Full time job

Bay of Plenty
Attractive Package based on Experience
subClassification: Management - InternalManagement - Internal
classification: Human Resources & Recruitment(Human Resources & Recruitment)
  • Bring your experience to help build the best team and a world class culture
  • Join a passionate & fun team based in Pongakawa just 15 minutes from Papamoa!
  • Take advantage of opportunities for staff investment in orchards!
Baygold is a leader in Orchard Construction & Management. This role leads HR functions across circa 100 full time and hundreds of seasonal staff!
2d ago
Listed seven days ago

Human Resources Manager

at EBOS Group Ltd

This is a Full time job

Mount Wellington, Auckland
Attractive Salary + Kiwi Saver
subClassification: Management - InternalManagement - Internal
classification: Human Resources & Recruitment(Human Resources & Recruitment)
  • Apply your existing HR & influencing skills, make an impact & build your career
  • Work within a positive, fast paced and supportive HR team
  • Full time, permanent role with limited hybrid working
In country HR leadership role with variety & exposure to diverse stakeholders & businesses. Opp to add value. No two days are the same. Hybrid.
7d ago
Listed twenty days ago

Customer Experience Manager

at BlockBlueLight

This is a Full time job

Hamilton Central, Waikato
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Global leader in our field of health and wellness in the modern world
  • Growth opportunities as we continue to scale the business
  • Great staff incentives
Seeking a Customer Experience Manager, 2+ years in customer service leadership. Manage the team, handle escalations, and oversee order fulfilment.
20d ago
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